So, you can see what Aotea can do for you and are wondering what happens next. Well it’s a well trodden route and is designed for you to better get to know us and we you and this is probably done best in a face-2-face meeting.
Firstly there’s some paperwork to protect you and us, around confidentiality, then we get into heart of what your team requirements are, what resources you need and what the costs will be. Typically this is done in a structured way using a template document called a Statement of Work and is the blueprint we will work to and you will measure us by. The SoW will outline the project and how many and what resource skills are required. For Service Desk and Network Operations Support the SoW will be supplemented by the Service Level Agreement, defining the hours in the day you have chosen to be supported, the speed we aim to resolve any issues in and the escalation procedure to be applied. It lays out the Key Performance Indicators we are working to.
Once the project is agreed by both sides, we start to assemble the team and typically we present you with a list of suitable candidates and you can be involved in the recruitment process to the extent you are comfortable with. At this stage you will make a set-up payment and we will start to assemble your off-shore team. When the team has been set-up you are welcome to visit our premises and meet team members and management.
Other details such as reporting structures, frequency of team ‘meetings’ and project reviews are also agreed at this stage. Now we are working closely with you and your ‘branch office experience’ really starts to work.
Why not call us for a confidential discussion of your business needs – you have absolutely nothing to lose and everything to gain. Or send your details in the form below and we’ll get back to you.
Get in Touch! We want to listen to you and suggest real, cost effective, sustainable solutions – and we absolutely promise not to do any kind of hard sell.