Our off-shore based NOC monitors multi-vendor and multi-technology networks, applications, VoIP, servers and IT infrastructure. Seamless integration into your IT department that delivers cost-effective 24×7 support.
Our 24/7/365 Network Operation Centre (NOC) provides monitoring and reporting services for enterprises and carriers.
Acting as a first responder unit, the Network Operations Team rapidly identifies problems, informs our customers and resolves the problem. By issuing so called ‘trouble tickets’ or working in conjunction with the Help Desk, the team informs the customer support team which is responsible for the cause, investigation and recommendations for further corrective and preventive actions to limit future damage.
This procedure ensures rapid corrections, immediate management of incidents 24/7/365 and a significant reduction in downtime.