ITIL Service Desk
Supplement your existing IT support and Service Desk with your own Aotea Service Desk Team, or completely outsource to us.
Our 24×7 Service Desk Teams build upon the NOC team’s functionality and service, providing a tailored ITIL IT Help-desk.
We can provide teams to cover your specific time-zone(s) up to full 24×7 service.
Are you looking for basic Level 1 (trouble shooting, user changes and adds, simple resolution and ticket logging) or Level 2 (engineering, server and advanced resolutions) or a combination tailored to your specific requirements.
Your Aotea Service Desk Team can work directly with your users and customers, to offer 24×7 support at a much lower cost.
We can adopt your systems and processes, or provided our own tried and trusted ones, all ITIL focused.
Your Aotea Service Desk team is dedicated to your company and forms a part of your Enterprise.